Frequently Asked Questions
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Why do I need to register with eModal?
Some Terminals across the United States now require trucking companies to register their trucks and drivers before they are allowed on the facility. While walking through the eModal registration process, notice the specific terms and conditions associated with specific terminals your company will visit with eModal. When you register with eModal you avoid possible unnecessary delays in the future when time is a premium at the terminals requiring registration.
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Why do I need eModal AND a TWIC Card?
Registration with eModal gains access to the terminal for your company. TWIC cards pertain only to individual drivers.
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How much does it cost to register my company?
Registration on eModal is free. Premium services such as eModal Pro Plus are available for a nominal fee. With eModal Pro and modal Pro Plus you receive access to more information and services at one time For no charge you can get up and running on eModal today.
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How do I register my company?
Registration is free. All you need is a valid email address, SCAC code, and all required company information such as address and phone numbers. There's no need to first contact an eModal service representative or anyone at the terminal. Everything you need for registering is easily accessible on this website with a step by step
registration process. No eModal personnel are allowed to register a company or trucks and drivers for any company.
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How long does it take to activate my company's eModal registration?
Signing up for eModal is quick and painless. Once registered, a maximum of one business day is all that's required for the final approval process to be completed.
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My company may already be registered in eModal. How can I confirm that membership already exists?
We recommend you check with an administrator at your company to see if an eModal membership has already been established. If an administrator is no longer with your company please send an email to
customersupport@emodal.com including the address, phone number, and new user information. If a membership has been established, the eModal representative can help make sure the appropriate trucks and drivers for your company are registered.
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How do I register my trucks and drivers on eModal?
Once you've registered your company with eModal you'll need a valid SCAC and either an MCP or USDOT number to register your trucks and drivers. Links for obtaining SCAC data will be available to you once you've registered on eModal. As a member company on eModal, it becomes your responsibility to maintain the accuracy of all truck and driver registration data over the course of your relationship with us.
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How long does it take for new Truck and Driver information I register on eModal to be available at the terminals?
eModal shares information quickly with our terminals. Once entered, validation and processing of the new information will usually take no more than an hour to be received at the terminal.
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I'm having trouble with my eModal registration. Who do I contact for help?
If you have questions regarding the status of your registration, please contact an eModal service representative at
Contact Us or
customersupport@emodal.com. A service agent will get back to you promptly via email or telephone.
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For more information contact an eModal representative at
sales@emodal.com today.