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RFID Problem Message
In the table below, find the exception type indicated in the problem message you received. Follow the appropriate action required.
Exception Type Message Number Problem Message
Replace Existing Tag 1 The tag on this truck must be replaced and the driver has been given a replacement tag with instructions for mounting the new tag.

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL

Obtain the number on the replacement tag from the driver

After the old tag has been replaced with the new tag,
1) select “eModal Trucker Check-Manage Trucks,”
2) Using either “Find Truck” or “My Truck List,” select the truck that has received the new tag
3) select “Change RFID tag”
4) enter the new tag information received from the driver,
5) Confirm the correct RFID tag number in the space provided and
6) select “Change Tag”
RFID Tag Does Not Match License Plate 2 The license plate number on this truck is not registered with the RFID tag number for this truck.

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL

1) Select “eModal Trucker Check-Manage Trucks,”
2) Using either “Find Truck” or “My Truck List,” find the truck that visited the Tag Replacement Center (that your driver is calling about)
3) Select this truck
4) Select “Change RFID Tag”
5) Enter correct RFID tag number provide by the driver
6) Confirm the correct RFID tag number in the space provided
7) Select “Change Tag”
License Plate Not Registered in eModal 3 The license plate number on this truck does not appear in eModal.

DO NOT REMOVE THE RFID TAG FROM THE TRUCK.

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL

1) Select eModal “Trucker Check-Add Driver”
2) Follow each step to register this driver, the truck license plate number, RFID tag number and all necessary information
RFID Tag Not Registered in eModal 4 The tag on this truck is not registered with eModal.

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL

Obtain the number on the tag from the driver

Go to the eModal web site,
1) select “eModal Trucker Check-Manage Trucks,”
2) Using either “Find Truck” or “My Truck List,” select the truck that has received the new tag
3) select “Assign RFID Tag”
4) enter the tag number information
Truck Banned From Port of Long Beach 5 This truck is not registered in the Port of Long Beach Drayage Truck Registry (DTR)

Log on to http://pdtr.cleanairactionplan.org and follow the instructions

or

Call 866-721-5686

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL
Truck Banned From Port of Los Angeles 6 This truck is not registered in the Port of Los Angeles Drayage Truck Registry (DTR)

Log on to http://pdtr.cleanairactionplan.org and follow the instructions

or

Call 866-721-5686

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL
New Tag Order Required 7 This truck has no tag or the tag on the truck is not registered in eModal.

1) Select eModal “Trucker Check-Add Driver”
2) Follow each step to register this driver, the truck license plate number, and all necessary information
3) Follow instructions to obtain an RFID tag

THESE INSTRUCTIONS MUST BE COMPLETED BEFORE THE TRUCK CAN ENTER A CONTAINER TERMINAL