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I have requested RFID tags and have not received any. When can I expect to receive them?
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For RFID distribution schedules, please contact based on your region:
- LA/LB ~ PierPASS: contact frontdesk@pierpass.org
- Oakland: contact tleong@portoakland.com
- Seattle: contact queen.s@portseattle.org
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How do we get more RFID tags?
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Select eModal Trucker Check, Manage Truck, then find the truck you are interested in. Or select Add Truck if it hasn't been added already. Select the tab marked Request RFID Tag and follow the steps there.
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My RFID tag is broken. What should we do?
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Broken tags can only be identified as such if indicated by an RFID reader at a marine terminal. Those readers will generate an email to you for replacement instructions.
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Our RFID tags are missing or lost, how can we get replacement tags?
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Select eModal Trucker Check, Manage Truck, then find the truck you are interested in. Select the tab marked Lost Tag and follow the steps there.
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How do I get the RFID tag if the Locator informs me that the RFID tag is at another trucking company?
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How do I know which truck to put the RFID tag on?
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Tags can be mounted and assigned to any truck registered in eModal that currently does not have a tag.
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We just received the tag but the tractor listed is no longer contracted with our company -- what should we do with the tag?
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Tags can be mounted and assigned to any truck registered in eModal that currently does not have a tag.
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How do I participate in the RFID truck tagging program?
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If you regularly call at marine terminals in the Ports of Los Angeles, Long Beach, Oakland or Seattle, please select Request RFID Tag tab for your truck in eModal.
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How much does it cost to participate in the RFID tag program?
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At this time, there is no cost.
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Why do I have to participate in the RFID tag program?
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Marine terminals in the Ports of Los Angeles, Long Beach, Oakland and Seattle initiated the program to increase security and gate efficiencies.
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What if I do not have an RFID tag on my truck?
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Check with the marine terminal that you are calling at for their policy as you may be delayed or possibly denied access.
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I just hired a trucker and there is already a tag on the truck. How do I activate the tag for our company?
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Log in to eModal, select Add Trucker from the eModal Trucker Check pull-down menu. The tag number will automatically be transferred to the truck tractor based on the license plate.
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I just hired a trucker without a tag on the truck; how do I get the trucker a tag?
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Select eModal Trucker Check, Add Trucker and fill in the information for the new trucker. Once they are in the system to can select their truck and click the Request RFID Tag tab.
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The truck is no longer active with my company, what should I do with the tag?
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NOTHING, LEAVE IT ON THE TRUCK – DO NOT REMOVE IT. Simply deactivate the trucker in eModal.
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Can I transfer the tag from one truck to another?
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NO – DO NOT REMOVE THE TAGS!
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What shall I do if my trucker drives for more than one company?
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A truck will have only one tag, regardless of how many companies have registered the driver.
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I received an email that says that one or more RFID Tags did not register properly at the terminal. What do I do now?
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| Exception Type | Required Action |
| CDLdoesNotMatchRFID | The commercial driver's license number did not match with the RFID tag the truck for the marine terminal indicated.
DO NOT REMOVE THE RFID TAG FROM THE MIRROR MOUNT TRAY.
To add a trucker, select eModal Trucker Check, select Add Trucker and enter all required information. If the trucker is already registered, click on Trucker Check, View All Truckers, select the trucker, select EDIT and make all required changes. |
| RFIDdoesNotMatchLP | The license plate number on the truck did not match with the RFID tag number on the truck for the marine terminal visit indicated.
DO NOT REMOVE THE RFID TAG FROM THE MIRROR MOUNT TRAY.
To add a truck, select Trucker Check, select Add Trucker and enter all required information.
If the license plate number has changed and is not associated with the RFID tag number, select eModal Trucker Check, select Change License Plate. |
| RFIDinfoNotEntered | The RFID tag number is not entered into eModal.
DO NOT REMOVE THE RFID TAG FROM THE MIRROR MOUNT TRAY.
To enter the number, select RFID Tag, select Assign RFID Tag To Truck. |
| RFIDTagNotSeated | The RFID tag is not properly snapped into place.
DO NOT REMOVE THE RFID TAG FROM THE MIRROR MOUNT TRAY.
Review the mounting instructions, and complete the tag install.
 RFID Tag Installation Video
 Mounting Instructions |
| BrokenTag | The RFID tag on this truck MAY need to be replaced. To determine if the tag needs to be replaced, select RFID Tag, select Return RFID Tag and follow the instructions. |
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